From inside sales to customer care calls – Idiligo structures online meetings and leads your agents through a predefined sales process. Like this, the customer meetings are results-oriented and easily repeatable, even for untrained agents.
What our customers say:
Put the steps of your customer advice or sales call into a structured order and define the content. Like this, the agent can fully concentrate on the customer contact. Idiligo automatically leads him through the predefined steps and content of the online meeting. It ensures, that nothing is forgotten or explained incorrectly. Thus, even untrained agents can deliver recurring high quality and results-oriented advice.
During the meeting, the customer and agent look at the same content on their respective screens. Like this, the customer feels like he is being advised transparently. Complete forms such as contracts, order forms and surveys. Select the matching product and show videos or presentations. Save valuable time and minimize input errors, using Idiligo’s API to synchronize Idiligo with your own systems. If necessary, the customer can also upload documents, such as his ID.
Agents get contracts signed online and close the deal immediately. The customer simply signs the document online and legally secure, using his smartphone or tablet. No follow-up calls needed. At the end of the online meeting, the signed contract can be emailed to the customer and downloaded for your records.
