Since the call center agent simply follows an Idiligo script, which has been predefined by you, nothing can go wrong. Even untrained agents are able to deliver qualified advice, which is highly important, especially regarding the issue of high employee fluctuation. Together with the customer, the agent goes through the script step by step: he shows, says and does whatever Idiligo tells him to do. This facilitates consistent, high quality customer care.
Present your product or service by showing presentations, videos or sharing your screen. Complete order forms or surveys during the online meeting to gather information. Thanks to our powerful API, you can even integrate Idiligo into your own system to exchange and synchronize customer and order data. Whatever your needs are – our fully-featured online meeting platform is powerful and flexible to meet the needs of any business.
Don’t wait for a customers to send back signed contracts to you anymore! Simply upload your product offer or contract and have it signed by your client immediately and digitally during the online meeting. If needed, your participant can even upload documents, such as his ID. Afterwards, autogenerate a report of the online meeting and send all relevant documents to your customer.